Customer Service Manager

We are looking for an Energetic Customer Service Manager for our high end beauty company to join our amazing team. If you are looking to join a growing company, this may be a great opportunity for you. The ideal candidate for this position will be able to work independently and also be an active part of our close knit team.The Customer Service Manager, will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand.
Job Responsibilities:
o Attention to detail and ability to carry an assignment to completion
o Excellent written and verbal communication skills
o Help manage and lead the customer support team
o Maintains customer records by updating account information
o Assists current and potential customers by answering product and service questions
o Assist with heavy email correspondence with the ability to answer questions efficiently
o Must type 65+ WPM
o Maintains knowledge by viewing educational videos to obtain brand knowledge
o Contributes to team effort by accomplishing end of shift goals
o Participate in trade shows and marketing events as necessary
o Knowledge of the beauty industry is preferable
o Retail and or Client Service experience preferable
Job Requirements:
o Prior experience in the Retail or Beauty industry is preferred
o Handle customer service issues, product troubleshooting, answering product questions/inquiries, and educating customers about our products and services over the phone and via email
o Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
o Improves customer service quality results by studying, evaluating, and re-designing processes
You must. . .
o Be resourceful and solution oriented
o Be fun -- you'll need to enjoy us and we'll need to enjoy you
o Be an outstanding communicator -- verbal and written
o Be a team player --always be supportive and positive
Various Work Hours:
Must have flexibility to work Saturday and Sunday!

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